Shipping policy
Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that there could be delays in dispatch and shipping time with high volume orders/periods as well as postcode for delivery that are beyond our control.
Domestic Shipping Rates and Estimates
We offer $9.99 flat rate shipping to New Zealand. Orders over the value of $60 will receive free shipping within New Zealand.
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
|
Shipping option |
Estimated delivery time |
Price |
|
less than $60 |
2 to 3 business days |
$9.99 |
|
more than $60 |
2 to 3 business days |
Free |
International Shipping
We offer international shipping to the following country: Australia.
We offer a flat $39 shipping fee to Australia; 5-10 working days.
Delivery timelines (8 to 20 days) for international shipping since expectations can vary greatly.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. NOURIA is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@nouria.co.nz with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Shipping to P.O. boxes
We do not ship to P.0. boxes
Refunds, returns, and exchanges
Please check out our full refund policy here.
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@nouria.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at contact@nouria.co.nz.